FAQs
Below are some of the questions we’re asked most often when customers enquire or book with us.
If you can’t find the answer you’re looking for, please get in touch — we’re always happy to help 😊
What happens if it’s raining on the day of my party?
As long as we haven’t delivered your inflatable(s), you can cancel without charge. Please call us as early as possible (between 8am and 9am) on the day.
Access to our garden is difficult — can you manage steps or obstacles?
This depends on the number of steps and the size of any obstacles. We can usually manage most access issues, but may need a hand in tighter spaces.
Our child is unwell on the morning of the party — can we cancel?
Yes, absolutely. As long as the equipment hasn’t been delivered, there’s no charge. Please let us know as early as possible.
Can bouncy castles be used in wet weather?
Yes — inflatables are safe to use in light or moderate rain. In heavy rain or severe weather, please deflate the inflatable and move indoors until it passes.
It rained all day and we couldn’t use the inflatable — can we get a refund?
Unfortunately, we can’t offer refunds due to bad weather. There’s no charge for cancelling before delivery, even on the day.
Do you offer adult bouncy castles?
Yes! We have a great range of adult-sized inflatables and games. Please visit our Adult Section on the website.
How do you secure inflatables in windy conditions?
All inflatables are secured using 15” stakes, with a minimum of four per castle, ensuring a safe and stable setup.
How far in advance should I book?
There’s no minimum notice period, but we recommend booking early to avoid disappointment. Last-minute bookings may still be possible — give us a call.
Do you offer free cancellations or require booking deposits?
No. Jolly Kids Castles operates on a zero-deposit booking system with no hidden cancellation fees. We believe booking children’s party entertainment should be low-risk and hassle-free, allowing you to cancel without penalty if your plans change.
Is there an age limit for your inflatables?
Most children’s castles are suitable up to age 14. We also offer adult inflatables suitable for all ages.
Do I need electricity to power the castle?
Yes — a power source is required. We provide extension leads. If power isn’t available, generators can be hired at an additional cost.
Do you have public liability insurance?
Yes — we hold £5 million public liability insurance. Disclaimers must be signed as part of the hire process.
Do you close during the winter?
No — we hire all year round and offer many inflatables and soft play packages suitable for indoor venues.
Can I keep the inflatable overnight?
Yes — overnight hire is available for an additional £30, subject to availability.
Do I need to pay a deposit?
No deposit required. Payment is made in cash on delivery, though advance payments can be arranged.
What bouncy castle themes and soft play packages can I hire in Benfleet and Southend-on-Sea?
Jolly Kids Castles provides local bouncy castle, assault course, garden games & soft play hire across Benfleet, Southend-on-Sea, Rayleigh, and surrounding Essex areas. We stock an extensive range of popular interchangeable Velcro panels and 3D themed inflatables, including Disney Princess, Frozen, Encanto, Marvel Superhero, Batman, Avengers, Spiderman, Bluey, Paw Patrol, Cocomelon, Peppa Pig, Baby Shark, Lilo & Stitch, SpongeBob, Blippi, and Roblox. We also feature specialized Jungle, Farmyard, Dinosaur, Circus, Construction, Football (including Manchester United and Aston Villa badges), and Christmas Grotto themes.
How much does it cost to rent a bouncy castle from Jolly Kids Castles?
Our children’s bouncy castle hire options start from a base rate of £75. For larger events, we provide premium 3D bouncy castle combo slides starting from £90, along with customizable multi-item soft play packages to fit your party budget.
Do I need to provide anything?
Occasionally, we may request one form of photo ID, particularly for halls or wedding venues.