Privacy Policy

Short Version

We handle your personal data in line with the UK GDPR, the Data Protection Act, and all other relevant data protection legislation. Your privacy is important to us, and we only use your data where necessary to run our business and provide our services.

Long Version

In this document:

  • “We”, “us” and “our” refers to Jolly Kids Castles

  • “You” refers to visitors to our website and our customers

This privacy policy explains how Jolly Kids Castles uses and protects any information you provide when using our website or services.

We are committed to ensuring your privacy is protected. Any personal information you provide will only be used in accordance with this policy.

This policy may be updated from time to time. Please check this page occasionally to ensure you are happy with any changes.
This policy is effective from: 25/05/2018

What Information We Collect

We may collect and store the following information:

  • Name and address

  • Contact details (email address and telephone number)

  • Postcode and general location

  • Preferences and interests

  • Information relevant to customer surveys or offers

How We Use Your Information

We collect this information to understand your needs and provide our services effectively. This includes:

  • Internal record keeping

  • Managing enquiries, bookings, and customer communication

  • Sending occasional updates or promotional information (if you have opted in)

  • Market research and service improvement

  • Customising our website to better suit customer needs

Marketing Communications

We may send promotional emails about new products, offers, or updates only if you have given permission.
You can opt out at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

Security of Your Data

We are committed to keeping your information secure.
Appropriate physical, electronic and managerial safeguards are in place to prevent unauthorised access, disclosure, or misuse of your data.

Cookies

Cookies are small files placed on your device to help improve your experience on our website.

We use cookies to:

  • Analyse website traffic

  • Understand how visitors use our website

  • Improve site performance and usability

Cookies do not give us access to your computer or any personal information beyond what you choose to share.

You can choose to accept or decline cookies via your browser settings. Please note that disabling cookies may affect how the website functions.

Links to Other Websites

Our website may contain links to external websites. Once you leave our site, we are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

Controlling Your Personal Information

You may restrict how your data is used by:

  • Unticking marketing consent boxes on forms

  • Contacting us to change your preferences

We will never sell, lease or distribute your personal information to third parties for marketing purposes without your consent, unless required by law.

Accessing Your Data

You have the right to request a copy of the personal data we hold about you.
Requests should be made in writing. A small administrative fee may apply.

If any information we hold is incorrect or incomplete, please contact us and we will correct it promptly.

Who Is Responsible for Your Data?

The Data Protection Officer and company owner is:

Scott Holder
📞 07966 079349

They are responsible for ensuring your data is stored and processed securely.

Why We Store and Process Your Data

We process your data to:

  • Respond to enquiries

  • Manage bookings and services

  • Meet legal, tax, and insurance requirements

This may include your name, contact details, and IP address.
We only store data that is necessary to operate our business.

How Long We Keep Your Data

We may retain your personal data for up to 5 years after your last booking, for tax and insurance purposes.
After this time, your data will be anonymised unless you have opted in to ongoing communications.

Who Has Access to Your Data?

Access to your data is limited to:

  • The Data Protection Officer

  • Authorised members of staff

Some third-party services may also store limited data, such as:

  • Website provider: Booking Online Ltd

  • Email provider: Fastmail

  • Social media platforms (if you contact us via those channels)

We do not share your data for third-party marketing.

When We May Share Your Data

We may share personal data if required by law, including:

  • Insurance claims

  • Tax audits

  • Fraud prevention

Your Right to Deletion

You may request deletion of your personal data.
Where legal or insurance obligations apply, we may be required to retain certain records for a limited time.

Complaints

If you have concerns about how we handle your data, please contact us first so we can resolve the issue.

If the matter cannot be resolved, you may contact the Information Commissioner’s Office (ICO), the UK authority for data protection.